Privacy Policy

Privacy Policy

Effective Date: March 1, 2023

This Policy outlines how Ezy Healthcare will handle your personal data when we act as the custodian of that data. We are committed to protecting the privacy of visitors to our website and registered users of the Ezy Healthcare platform.

What personal data do we collect?

The following categories of information and personal data (collected information) may be obtained, kept, and used by us:

  • Details and personal data regarding your visits to the use of our platform and this website. We also gather personally identifiable information about your computer and visits to our website or the platform, such as your IP address, location, browser type, referring site, time spent on our site, and the number of pages viewed.
  • Details of any transactions you and we may have had through this website, including details of any inquiries you may have made about our products or services.
  • Details you give us in order to register with us on a website or platform, subscribe to our online services, or sign up for email alerts. For these reasons, we gather first and last names, an email address, and a phone number.
  • As part of our services, medical report records will be exchanged with a hospital, doctor, or connected institution solely for the purpose of getting to know your case better. It is not disclosed to any advertising platforms or organizations unrelated to the provision of the services you have requested.

How do we use your personal data?

We may use your collected information for the following purposes:

  • To ensure that content from our website or platform is presented in the most effective manner for you and for your computer or device.
  • To provide you with information, products, or services that you request from us or which we believe may be of interest to you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any agreements entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our services or the functionality of our website or platform.
  • To comply with legal and regulatory requirements.

How do we protect your personal data?

We use reasonable technical and organizational security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

Do we share your personal data?

We may share your personal data with:

  • Our affiliates and subsidiaries, where such disclosure is necessary for the performance of our services or where you have consented to such disclosure.
  • Service providers and contractors, where such disclosure is necessary for the performance of our services, and where we have appropriate data processing agreements in place.
  • Regulatory bodies and law enforcement agencies, where we are required to do so by law.

We do not sell or rent your personal data to third parties for marketing purposes.

Your Rights

As a user of our website and/or platform, you have certain rights related to your personal information. These rights include:

Right to Access: You have the right to request access to your personal information that we hold.
Right to Rectification: You have the right to request that we correct any personal information that is inaccurate or incomplete.
Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected about you to another organization, or directly to you, under certain conditions.
Right to Object: You have the right to object to the processing of your personal information, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact details provided in the “Contact Us” section of this Privacy Policy. Please note that we may require additional information from you to verify your identity before fulfilling your request.

The use of cookies and other tracking technologies

On this website, cookies are used. A cookie is a text file that a web server sends to a browser that that browser stores. Each time the browser asks the server for a page, the text file is then transmitted back to the server. This makes it possible for the web server to recognise and follow the web browser. One or more cookies may be sent by us and kept on your device by your browser. The Collected Information includes the data we gather from cookies. You might also get cookies from our advertising and service suppliers. You can typically choose not to accept cookies in your browser (for instance, with Internet Explorer, you can click to reject all cookies). Please note that if you disable cookies, you may not be able to use certain features of the website or the platform.

We also use other tracking technologies, such as web beacons, to collect information about your usage of our website and the platform. Web beacons are small electronic images embedded in web content that allow us to track your interactions with our website and the platform. The Collected Information may include data we gather from web beacons. We use this information to monitor and improve our website and the platform, as well as to personalise your user experience. We may also use third-party service providers to help us track and analyse this information.

We take your privacy seriously, and we will not share any personal data collected through cookies or other tracking technologies with third parties for their own marketing purposes. Please see our Privacy Policy for more information on how we handle your personal data.

Why we use the data we've gathered

Personal information gathered will be used for the following purposes:

  • Get in touch with you by phone, email, text message, and other publicly accessible platforms.
  • Manage and enhance the platform’s and this website’s usability
  • Enhance your browsing experience by changing or replacing content, images, videos, or links to boost visitor relevancy
  • Send you marketing materials and other communications by mail, email, or other means of similar technology that we believe may be of interest to you regarding our business or the companies of carefully chosen third parties.
  • Sharing statistics data about our users with other businesses. No specific user will be able to be identified from the information we offer to other businesses.
  • Let us know which inquiries sent through our system receive replies, however we limit who can view the text of the replies.
  • To give marketing, advertising, and communication for events. By emailing hello@ezhealthcare.net or clicking the “unsubscribe” button at the bottom of the email newsletter, the User can choose not to receive such marketing and event-related communications. Ezy Healthcare will then make sure that any
    future data it collects about the User will not be used for any form of targeted advertising. Nonetheless, Ezy Healthcare has the right to adapt the website in accordance with the information already provided by the User(s).

Why we use the data we've gathered

We use the collected information and personal data for the following reasons:

  • To provide you with information, products, or services that you have requested from us.
  • To notify you about changes to our services or products.
  • To improve the quality and usefulness of our website and services by providing more personalized and relevant content.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To ensure that content from our website and services is presented in the most effective manner for you and your device.
  • To provide customer support and respond to your inquiries or requests.
  • To enforce our website’s terms and conditions or any other agreements.
  • To comply with any legal or regulatory obligations.

We will not use your collected information for any purposes other than those mentioned above unless we have obtained your explicit consent to do so.

Authorised grounds

Whether you are a registered platform user or a user of the website, our legitimate interest in knowing how users interact with the platform and this website so we can better advertise our products and services is the legal basis for processing your Collected Information. We will also process your personal data when it is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract, and when we have obtained your consent to do so. In some cases, we may process your personal data when it is necessary for compliance with a legal obligation to which we are subject.

Sharing information gathered

We might share the following about you: a. to allow our service providers (third party sub-processors) to offer database hosting services, dialer infrastructure services, email synchronization services, and to allow our third party processors to offer sales and marketing operations services; b. to the extent that we must comply with legal requirements; c. in relation to any ongoing or upcoming judicial procedures; d. to uphold, protect, or otherwise exercise our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk). e. in response to legitimate government demands, such as those made to support national security or law enforcement needs.

We may transfer personal information to a country outside the European Economic Area (EEA) for processing. By submitting your personal data, you consent to this transfer, storing, or processing. We will take all necessary steps to ensure that your data is treated securely and in compliance with this Privacy Policy.

Changes to this Policy

We reserve the right to update or modify this Privacy Policy at any time and without prior notice. If we make any material changes to this Policy, we will post the updated Policy on this webpage with the effective date of the update. We encourage you to periodically review this Privacy Policy to stay informed about our privacy practices. Your continued use of our website or platform following the posting of changes to this Privacy Policy will constitute your acceptance of those changes.

Information collected is secure

We take the security of your personal information very seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, disclosure, or destruction. We have also put in place procedures to deal with any suspected data breach and will notify you and any applicable authorities of a breach if we are legally required to do so.

However, please note that the transmission of information via the internet is not completely secure and we cannot guarantee the security of your information transmitted to our website or platform. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Disclosing Transfers of Information

We are located in Sydney, Australia. When you use this website or platform to submit your personal information, it will be transferred to us. We will handle the transmitted personal data in accordance with AU-EU-US and India-specific laws. We may disclose your personal data to third parties as mentioned in Sharing Collected Information. These third parties are used by us to carry out some of the tasks that are included in our goods and services, such as data center hosting, CRM management, group email services, SaaS survey software, and IT service management software.

While these third-party providers are prohibited from having direct access to your personal information, they all attest to abiding by the most recent data privacy laws and regulations. If necessary, they may be given access to your personal information, but only to the extent required to carry out the services for which they have been hired. They are prohibited from using the personal data for other purposes and are subject to confidentiality agreements. We follow the forward transfer principles of the IT rules and laws for data privacy when disclosing or transferring your personal data to third parties.

In addition, if there is a change in ownership or control of Ezy Healthcare, or any of its assets are sold or acquired, personal information may be transferred to the acquiring entity or new owner for the purposes outlined in this Privacy Policy. In such cases, we will notify you of any such transfer and provide you with an opportunity to opt-out of any such transfer.

Storage of Your Personal Information

We will retain your personal information until you or an authorized representative of your organization requests us to delete it from our databases. However, we reserve the right to delete the data at any time for the maintenance and upkeep of our systems.

Modifications to this notice

A new version of this privacy statement may occasionally be posted on our website. To make sure that any changes are acceptable to you, you should periodically review this page.

External websites

Links to other websites are available on the website. We disclaim all liability for the activities, policies, and procedures of third-party websites, including the gathering and use of your personal information.

Access to your private information

If you use this website, Ezy Healthcare shall, upon your request, provide access to your personal data and permit you to update, correct, or remove any information that has been proven to be incomplete or erroneous. Visit our website for information on contacting us. If you use the platform, we rely on you to keep your personal information up to date and accurate to the degree required for the purposes for which it was acquired, such as the contact information you give us so we can send you invoice information.

Rights you have

You have the right to request that any inaccurate, incomplete, or insufficient personal data be remedied (that is, rectified). Also, you are entitled to seek access to your personal data (including receiving a copy thereof). You have the right to revoke your consent at any time if we ever process your personal data based on it, and doing so will not have any bearing on the legality of any processing done in the past based on your consent. Additionally, there are instances in which you have the right to have your personal data deleted.

If you believe the processing of your personal data violates an applicable legislation, you also have the right to file a complaint with the supervisory authority of your place of employment, habitual home, or the alleged violation. If you want to exercise any of your rights regarding how your personal information is processed by this website or the platform, please get in touch with us. For more information, please contact us.

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